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Customer Strategist Journal
Technology
How Strong Is the Sharing Economy, Really?
Retail and eCommerce
The Power of Storytelling
Social Responsibility as a Selling Point
Finding Strength in Weak Signals
Let Them Talk
Retail Banking
Branding Through the Eyes of the Customer
Microsoft Shifts Gears in an Experience Economy
How Small Customer Gestures Speak Volumes About Your Brand
Creating a Personal Brand is Good for Business
Media
Say What?
Your Customers Now Rule
When Customer Centricity Becomes the Brand
Employees Make Your Brand Promise Count
Understand Your Customers, Understand Your Brand
You Are What Your Customers Say You Are
The Future of Customer Experience