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Customer Strategist Journal
Three Leadership Skills to Strive For
Client Story
Providers
Healthcare Brand Combines Strategy and Technology for Always On, Personalized Interactions
Blog
Retail Banking
Understand These Five CX Changes in Banking for a Stronger Competitive Advantage
Streamlining the Patient Experience Pays Off
Communication
Telkom South Africa Creates a Roadmap for Long-Term Success
Retail and eCommerce
Unknown Costs Can Be…Costly
The Biggest Trends to Dominate the CX Landscape in 2015
Simplicity Rewards Patients — and Provider
Payers
Productivity Rises 85% in Two Months
Patient Centricity from Day One
Media
Media Disruption Leads to Customer Satisfaction, Sales Improvement
Insurance
Less Growing Pains, More Gains
Customer Focus Yields Hundreds of New Opportunities
Customer Churn Cut in Half with Retention Strategy
Building a Better Bank Branch Around Customers
World: Americas
Build an Omnichannel Experience