This site uses cookies and by using the site, you are consenting to this. Learn why we use cookies and how to manage your settings. Privacy Policy
Customer Strategist Journal
Retail and eCommerce
Primed for an Exciting Customer Experience Future
From One-to-One Marketing to Bot-to-Bot Marketing
Build-a-Bear Builds a Brand Around the Customer Experience
Trend in Focus: Culture First
Technology
Algorithms Empower Consumers
Blog
All Customers Want for Christmas – Make it Easy for Them to Find What They Need
Pharma’s Brave New World: Customer Engagement
Creating Customer Experiences That Create Trust
Changing the Conversation at Kraft Foods
The Winning Way to Deliver Superior Service: “Every Customer Every Time”
Customer Centricity Starts at the C-Level
What Being Close to Your Customer Really Means
Sainsbury’s Serves Up Fresh Customer Data
The Economics of Customer Engagement
Business in Bloom