This site uses cookies and by using the site, you are consenting to this. Learn why we use cookies and how to manage your settings. Privacy Policy
Customer Strategist Journal
World: Europe, Middle East, and Africa
MediaMarkt Sets Its Sights on CX Transformation
Blog
Retail and eCommerce
Omnichannel Fulfillment Is a Milestone—Not an End Goal
Stop Calling it a ‘Retail Apocalypse’
Strategy Guides and Trends Reports
Welcome to the Retail Evolution
Client Story
Banana Republic Builds Mental Toughness
Sweet Success
Technology
6 Ways to Power Omnichannel CX This Holiday on the Heels of Record Digital Sales
At-home Employees Are the Future of Retail
From the Road: Wayfair Raises the Bar on Personalized Customer Service
How Hallmark Uses Data Insights to ‘Send the Very Best’
Get Found, Sell More
The Power of Storytelling
When Customer Centricity Becomes the Brand
Employees Make Your Brand Promise Count
Next Gen Self-Service Contact Center Improves CX and Saves Money
Why Companies Need Content Moderation