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Strategy Guides and Trends Reports
Retail and eCommerce
Retail Pharmacy Vaccine Rollout Success
Customer Strategist Journal
Retail CEO Relies on Customer Centricity to Grow in Uncertain Times
Blog
NRF 2021: Trends that Retailers Bet will Outlast the Pandemic
Startup Founders Weigh In on CX Innovation in a COVID-19 Era
Technology
Mobile Commerce Projected to Represent 54% of Online Transactions by 2021
Client Story
Transform First-Time Customers into Loyal Brand Ambassadors
Tips and Takeaways
Conquer Virtual Retail Woes with Messaging
4 Ways to Rethink the Black Friday Customer Experience
Virtual Retail + Messaging: They Just Fit
Guide to Effortless Omnichannel CX
Eliminating Major Pain Points in No Time
4 Simple Customer Experience Fixes Just in Time for the Holidays
Fraud Support Breaks Remote Training Barriers
Agile Outsourced Support From Day One
How to Win Brand Loyalty in an Age of Choice
Turning Up the Heat on Cold Call Conversions