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Client Story
Communication
Handle Time Down 29% and Customer Satisfaction Up 36%
Insurance
An Innovative Partnership Increases Sales and Drives Customer Loyalty
Payers
Media
Advanced Analytics Identifies “At Risk” Customers
Blog
Hypergrowth and Startups
Rules of Employee Engagement
Seven Steps for Effective Content Creation and Management
The Evolution of Social Selling in 2014
Unlocking the Genius Within
Customer Strategist Journal
Winter 2020 Customer Strategist Journal credits
Retail and eCommerce
Equipping Your In-Store Workforce with Mobile for a Next-Generation Customer Experience
Benchmarking Drives Operational Improvements to the Contact Center
Proactive Churn Reduction Saves – and Sells
World: Americas
Location Targeting = 345% Increase in Volume
Increased Satisfaction at a Third of the Cost
Life Sciences
High-Tech Solution for High-Touch Client Experience