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Customer Strategist Journal
Welcome to the Collaborative Economy
Meet the Resilient Corporation
Retail and eCommerce
Primed for an Exciting Customer Experience Future
4 Essentials for Adapting to the 2020 Customer
Media
Meet the Dawn of Ambient Intelligence
The Promising Digital Future of Lead Generation and Search
Measure the Value of Customer Experience Improvements in Five Steps
Four Ways to Speak the CFO’s Language
Secure the Building Blocks of Exceptional Customer Experience
A Realistic Vision of the Customer Future
Technology
Dell's Future=Fewer Products, More Support
Provocative Customer Experience Predictions for 2020
Retail Banking
First Direct: The Unexpected Bank
From One-to-One Marketing to Bot-to-Bot Marketing
Providers
Innovation Labs Emphasize the Evolution of Engagement
The Anatomy of the 2020 Customer