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Customer Strategist Journal
Technology
Dell's Future=Fewer Products, More Support
Provocative Customer Experience Predictions for 2020
Blog
Technology Meets Customer Experience at Dreamforce
Three Keys to Bridging Marketing and Sales
Forging Healthcare’s Path to Customer Centricity
Modern Marketers Take on Big Data
Helping the Community, Both Inside and Out
Get Ready for the 2020 Customer
Study: Crafting a Unified Customer Experience Strategy
Three Hurdles Facing B2B Lead Generation
Five Steps Toward a Sound Data Segmentation Strategy
Delivering a Psychic Brand
Payers
Healthcare Reform and the Patient-Centric Culture of the Future
Helping a Technology Company Increase Revenue by $174 million
Four Easy Steps for “Selling” Customer Experience to the C-Level
Media
Three Social Media Strategies to Promote Better Customer Service