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Systems Integration

Disjointed systems create disjointed experiences

Connect the right mix of technology to drive revenue growth, decrease cost, and improve customer experiences.

 

Simplicity isn’t always so simple

When backend systems don’t connect, it affects the front end. There’s no way to create a seamless customer experience if the technology employees use isn’t seamless as well. However, integrating different software programs can be a challenging, time-consuming process.

 
Integrated technology that just works—period.

Our professional and managed services solutions enable businesses to leverage their existing investments in their own technology and integrate it with our software and support to deliver seamless experiences for employees and customers across every channel.

Professional services: Using an accelerated workshop method and integrated framework to determine initiatives, costs, and benefits, we collaborate with our clients to define goals, prerequisites, dependencies, risks and timelines for change. Determining cost savings and anticipating revenue growth, we work with our clients to develop a multi-year analysis to support budget requests.

Managed services: Managed Services can perform tasks ranging from simple product/break fix all the way up to a complete outsourcing of entire contact center operations. Features include:

  • Three tiers of service, from basic to full support
  • Extended application services with call routing, script management, reporting development, client-associate desktop and speech applications, and ongoing speech tuning and usability studies
  • Single point of contact
  • Flexibility to support in-house IT or handle the entire platform
  • A stable platform to allow you to focus on your core business
 

Technology, in perfect harmony

Brands seeking to deliver amazing customer experiences need to maximize the full power of their technology. Yet managing the complexities of integrating disparate systems can be challenging. From architecture to deployment, our team brings the skills and experience to help brands get their technology running in perfect harmony.

 
89% of customers get frustrated because they need to repeat their issues to multiple representatives.

Accenture

 
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Personalized, Always On Healthcare
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See how a healthcare brand combined strategy and technology to create always on, personalized interactions.

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The Service Customers Crave
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The Service Customers Crave

Explore four technologies that are facilitating the service that today's customers crave.

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How can we help?

We’d love to hear from you.
Contact us
 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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