Systems
Integration
Disjointed systems create disjointed experiences, we
help you connect the right mix of technology to drive
revenue growth, decrease cost, and improve CX.
Simplicity isn’t always so simple
When backend systems don’t connect, it affects the front end. There’s no way to create a seamless customer experience if the technology employees use isn’t seamless as well. However, integrating different software programs can be a challenging, time-consuming process.
Integrated technology
that just works—period.
Our professional and managed services solutions enable businesses to leverage their existing investments in their own technology and integrate it with our software and support to deliver seamless experiences for employees and customers across every channel.
Professional services: Using an accelerated workshop method and integrated framework to determine initiatives, costs, and benefits, we collaborate with our clients to define goals, prerequisites, dependencies, risks and timelines for change. Determining cost savings and anticipating revenue growth, we work with our clients to develop a multi-year analysis to support budget requests.
Managed services: Managed Services can perform tasks ranging from simple product/break fix all the way up to a complete outsourcing of entire contact center operations. Features include:
- Three tiers of service, from basic to full support
- Extended application services with call routing, script management, reporting development, client-associate desktop and speech applications, and ongoing speech tuning and usability studies
- Single point of contact
- Flexibility to support in-house IT or handle the entire platform
- A stable platform to allow you to focus on your core business
Technology, in perfect harmony
Brands seeking to deliver amazing customer experiences need to maximize the full power of their technology. Yet managing the complexities of integrating disparate systems can be challenging. From architecture to deployment, our team brings the skills and experience to help brands get their technology running in perfect harmony.
89% of customers get frustrated because they need to repeat their issues to multiple representatives.
Accenture
Results and Ideas
Video
The Contact
Center of the Future
Learn why it’s important for brands to
re-imagine their service orgs from their
customers’ points of view.
Client Story
Store in a Box for Rapid Turnaround
Discover how an industry leader turned around their
retail experience with a store in a box.
Client Story
Personalized, Always
On Healthcare
See how a healthcare brand combined strategy and technology to create always on, personalized interactions.
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Blog
The Service
Customers Crave
Explore four technologies that are facilitating the service that today's customers crave.
Read more