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Contact Center of the Future: Digital Transformation Best Practices

Customer service is not the same as it once was. To keep up with customers’ growing expectations, it’s important for brands to re-imagine their service organizations – from their customers’ points of view.

 
 
 

About us

TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The Company's TTEC Engage business delivers AI-enabled customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's over 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.

 

Award-winning digital transformation, CX strategy, and contact center services

logos of some of our contact center outsourcing related awards

  • RealPlay™, AI-powered training technology, named "Disruptive Technology of Year" by Customer Contact Week as part of its 2020 CCW Excellence Awards.
  • TTEC Wins Gold For 2022 Stevie® Awards For Sales And Customer Service
  • TTEC recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO
  • Outsourced Contact Centre of the Year and Best Pan-European Contact Centre of the Year silver award at the 2019 European Contact Centre & Customer Service Awards
  • Best Nearshore Team from the Global Sourcing Association (GSA)
  • 2018 Gold Stevie for Customer Service or Call Center Consulting Practice of the Year
  • IAOP Global Outsourcing List of World’s Best Service Providers
  • Leader in ISG’s Contact Center Customer Experience Services Quadrant Report
  • TTEC Makes Virtual Vocations’ Top 25 Employer Partners for Remote Work in 2022
 
 

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