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Blog
The Secret to Customer Retention: Exceptional Customer Service
Fintech
ROI Revealed for Customer Experience Strategy
Three Big Data Requisites for Making Data-Driven Decisions
Mapping the Social Fabric of an Organization
Unlocking Business Value with Speech Analytics
Best Practices for Building a Customer Interaction Hub
Optimize the Self-Service Customer Experience
Good Enough Isn’t: Using the Moneyball Approach to Develop an All-Star Team!
Balancing the Budget with Customer Demands
Customer Strategist Journal
Communication
Mobile Data Dominates Wireless Strategy
Retail and eCommerce
Trend in Focus: Culture First
Build-a-Bear Builds a Brand Around the Customer Experience
Media
Shazam's Experience Is Music to Customers' Ears
Retail Banking
Customer Centricity Accelerates Among Global Banks
Retail Banking Reality
Automotive
Hyundai Makes Smart Cars Smarter