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Customer Strategist Journal
Technology
Can a Brand Be Psychic?
Algorithms Empower Consumers
The Psychic (and not so psychic) Powers of Brands
Retail Banking
Customer Experience in Retail Banking: The Bank's Perspective
Communication
8 Innovative Ways to Drive Mobile Data Growth
Mobile Data Dominates Wireless Strategy
Retail and eCommerce
Trend in Focus: Culture First
Build-a-Bear Builds a Brand Around the Customer Experience
Media
Shazam's Experience Is Music to Customers' Ears
Customer Centricity Accelerates Among Global Banks
Blog
Social Media Company Uses Data to Accelerate Sales
The Untapped Potential of Unstructured Data
Automotive
The Future is Here: Transforming the Automotive Customer Experience
What’s the Fix for Today’s IVR?
Leveraging Big Data to Drive Sales Performance
The Art of I’m Sorry: Crafting the Perfect Customer Apology