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Customer Strategist Journal
Payers
Prescribing a Healthy Customer Experience
Media
A Conversation (Not a Lecture) About Social Media
Loyalty Program Strategy: 5 Best Practices to align with your Business Strategy
Fintech
Changing (Service) Channels
Randomness Happens. Are You Ready for It?
Travel and Hospitality
Loyalty Is a Virtue and an Asset
Communication
The Best Defense Is a Great Offense
Retail and eCommerce
Business in Bloom
The Foundation of a Sustainable Competitive Advantage
Loyalty 101 Revisited
Transaction Myopia
The Customer Rules
Cultivating the Top-Priority Touchpoint
The Economics of Customer Engagement