Outsourcing Services for Government
Exceptional citizen
engagement centers
No matter how your citizens or employees want to engage with you, we can provide the people, processes, facilities, and technologies to create exceptional experiences.
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Turnkey Contact Center Solution
Looking across all aspects of people, process, and technology, TTEC can deliver a turnkey contact center for governments of all sizes. Supporting over 50 languages, we equip our clients with facilities, people, processes, and modern omnichannel technologies that build value across every interaction so that our government partners can deliver excellence at every moment in the citizen journey. Whether you work for a federal, state, or local entity, our government experts will work with you to design and deliver secure solutions that will lead to higher citizen satisfaction.
Multi-Channel Services
No matter how your employees or citizens want to engage, TTEC can deliver technology and outsourcing services across both multi and omnichannel.
- SMS/Text
- Social Messaging
- Voice
- Video
- AI/Chatbot
TTEC excels at partnering with you to determine your proper channel mix for optimal citizen experience at an effective cost.
Multi-Lingual
When a surge hits, you have already done your homework and worked through the scenarios. You will be ready to deploy and stand up associates in as little as 24hrs to 2 weeks depending on your situation.
- 50+ Languages
- Ready-to-go resource pool
- Execution playbook
We design, implement, and deliver
transformative citizen experiences
10% - 15%
increase in
call deflection
25%
higher employee engagement
than Gallup benchmark
56+
client
NPS
11%
increase in first
contact resolution
Outsourcing Services for Government
Humanify Citizen Engagement Centers
Deliver operational excellence across any channel, at any time, at scale, whether on-shore, off-shore, or near‑shore.
Humanify@Home
Leverage our remote associate model, Humanify@Home, to gain flexibility for major ramps, seasonality, and daily fluctuations.
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Technical Support
24x7 technical support that can quickly scale up or down enables your employees and citizens to optimize their time while keeping the cost down. Don’t let technical issues get in the way of a great experience.
Back Office
TTEC's back-office capabilities deliver a diverse array of back-end customer service processes. Bringing together the optimal blend of rules-based processing and human intervention, we execute best-in-class research, decision-making and closure. Back-office services include transaction processing, benefits administration, trust and safety, and document & content management.
Rapid Surge Force Deployment
Be ready to rapidly scale if the need arises. At TTEC, our objective is to prepare your organization to be ready to support both expected and unexpected volume increases.
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Disaster victim scenario support
TTEC has been delivering disaster support to federal, state, local governments, and not-for-profits for many years. We have the expertise to partner and effectively deploy resources when disaster strikes to support your organizational needs.
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