Turnkey Contact Center Solution
Looking across all aspects of people, process, and technology, TTEC can deliver a turnkey contact center for governments of all sizes. Supporting over 50 languages, we equip our clients with facilities, people, processes, and modern omnichannel technologies that build value across every interaction so that our government partners can deliver excellence at every moment in the citizen journey. Whether you work for a federal, state, or local entity, our government experts will work with you to design and deliver secure solutions that will lead to higher citizen satisfaction.
No matter how your employees or citizens want to engage, TTEC can deliver technology and outsourcing services across both multi and omnichannel.
- Social Messaging
TTEC excels at partnering with you to determine your proper channel mix for optimal citizen experience at an effective cost.
When a surge hits, you have already done your homework and worked through the scenarios. You will be ready to deploy and stand up associates in as little as 24hrs to 2 weeks depending on your situation.
- 50+ Languages
- Ready-to-go resource pool
- Execution playbook
We design, implement, and deliver
transformative citizen experiences
10% - 15%
higher employee engagement
than Gallup benchmark
increase in first
Outsourcing Services for Government
Humanify Citizen Engagement Centers
Deliver operational excellence across any channel, at any time, at scale, whether on-shore, off-shore, or near‑shore.
Leverage our remote associate model, Humanify@Home, to gain flexibility for major ramps, seasonality, and daily fluctuations.
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24x7 technical support that can quickly scale up or down enables your employees and citizens to optimize their time while keeping the cost down. Don’t let technical issues get in the way of a great experience.
TTEC's back-office capabilities deliver a diverse array of back-end customer service processes. Bringing together the optimal blend of rules-based processing and human intervention, we execute best-in-class research, decision-making and closure. Back-office services include transaction processing, benefits administration, trust and safety, and document & content management.
Rapid Surge Force Deployment
Be ready to rapidly scale if the need arises. At TTEC, our objective is to prepare your organization to be ready to support both expected and unexpected volume increases.
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Disaster victim scenario support
TTEC has been delivering disaster support to federal, state, local governments, and not-for-profits for many years. We have the expertise to partner and effectively deploy resources when disaster strikes to support your organizational needs.
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Our call analysis discovered an ongoing issue about billing and provided frictionless consumer support while the issue was resolved, helping to lower wait times and call volumes overall. Read the full story
The Definitive Guide to
Contact Center Outsourcing
Working with an outsourcing partner provides numerous
cost and innovation benefits while improving the customer
experience. In this strategy guide, learn about the types
of customer service outsourcing options and six ways to
get started with the approach that fits your company.