Government Services

Reimagine your citizen experience

With citizen expectations on the rise, it’s now more important than ever to provide an empathetic and effortless experience. Our FedRAMP authorized contact center solutions help federal, state and local governments design and deliver digital-first experiences and build citizen trust.

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Help citizens now and in the future with rapid agent deployment and upgraded digital channels

TTEC can help you realize results through our solutions serving 300 million citizens every year. Our empathetic agents engage with and deliver care to your citizens, flexible to the demand, by leveraging TTEC’s omnichannel, automation and messaging solutions.

  • FedRAMP, Security & Compliance
  • Vaccine Support
  • Continuity & Resiliency Solutions
  • Government Cloud Contact Center
  • Outsourcing Services for Government
  • Training & Onboarding
  • Citizen-Centric Strategies & Consulting
  • Customer Engagement Suite

FedRAMP JAB Authorized Security and Compliance

We are dedicated to delivering secure cloud contact centers for government, ensuring citizen information is kept secure and confidential. We offer agencies the advantages of superior omnichannel cloud contact center solutions with the stringent security and reliability assurances needed to protect citizen data. Our SaaS based Humanify Enterprise for Government (Humanify – G) has fulfilled government security requirement to achieve FedRAMP’s Joint Authorization Board (JAB) Authorization designation and Defense Information Systems Agency (DISA) Impact Level 4 (IL4) to meet DoD requirements. Our solution also helps agencies comply with Section 508.

Learn more about our fedRAMP, security and compliance status >>


Vaccine Support

Successfully vaccinating millions of people hinges on efficient coordination, proactive support and effortless citizen experiences. We understand the complexities of the COVID-19 vaccine rollout effort and have designed an end-to-end experience to inform, schedule, and distribute vaccinations — efficiently and safely.

Read more about our vaccine support solutions >>


Government Continuity and Resiliency

Are your citizens enduring long call wait times? Can you handle the flood of interactions related to unemployment? Are you proactively reaching out to citizens via SMS? Do you need to scale your at-home virtual contact center capabilities? We can provide immediate solutions including expanded capacity for 800 numbers, immediate self service options, and intelligent IVR, as well as on-demand agents to augment your staff within 48 hours, and proactively reaching out to citizens via conversational messaging and SMS regarding impacts to tax filings, healthcare and unemployment.

Learn more about our solutions for government continuity and resiliency >>


Government Cloud Contact Center

Humanify® Enterprise for Government is a proven government customer experience solution,  powered by the reliability of the Cisco® platform. It is a highly-scalable, omnichannel cloud solution designed for agencies of all sizes, allowing you to meet citizen demand, today and in the future. Humanify – G has met stringent security and reliability standards and is FedRAMP Joint Authorization Board (JAB) Authorized.

Learn more about our secure contact center solution for government agencies >>


Outsourcing Services for Government

Operating as a turnkey contact center or an extension of your team, we've delivered time and again for government agencies at every level. provide a wide range of multi-channel and multi-lingual support for day-to-day citizen engagement or emergency situation needs, including back-office and technical support, disaster scenario victim support, and rapid surge staffing.

Learn more about our outsourcing services for government >>


Training & Onboarding

We help you engage and equip your employees with the right knowledge, skills and mindset to ensure every interaction they deliver transforms the citizen experience. With advanced digital learning tools, knowledge management systems, and skills and competency assessments, our learning and performance experts will also help you train your teams to increase employee productivity and speed to proficiency.

Learn more about our contact center associate training and onboarding >>


Citizen-Centric Strategies & Consulting

The digital transformation that has impacted the private sector is coming to governments across the United States and Local, State, and Federal leaders are all looking to improve transparency and citizen trust. By evaluating the entire citizen journey with your agency, our digital strategy experts will help you modernize your systems and processes.

Learn more about how we help you create omnichannel, scalable, and secure Citizen experiences >>


Customer Engagement Suite

PEGA and Serendebyte help you advance customer service and intelligent automation. Access world-class intelligent automation and a masterful citizen engagement suite to inspire optimized, digitally driven employee and citizen experiences. 

30+ Years
Contact center
Customer interactions managed daily
Citizens served
every year

Start transforming your citizen experience today

TTEC offers a comprehensive suite of citizen-centric services and solutions, including strategy, turnkey contact center outsourcing, technology, systems integration, and agent training and onboarding.

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