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Government Services

Enhance your government citizen engagement

Our FedRAMP authorized contact center solution ensures superior CX, security, and citizen trust. Whether you work for a federal, state or local entity, our government experts help you design and deliver secure omnichannel contact center solutions.

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Government Solutions

 
  • FedRAMP, Security & Compliance
  • Continuity & Resiliency Solutions
  • Contact Tracing
  • Government Cloud Contact Center
  • Outsourcing Services for Government
  • Training & Onboarding
  • Citizen-Centric Strategies & Consulting

FedRAMP JAB Authorized Security and Compliance

We are dedicated to delivering secure cloud contact centers for government, ensuring citizen information is kept secure and confidential. We offer agencies the advantages of superior omnichannel cloud contact center solutions with the stringent security and reliability assurances needed to protect citizen data. Our SaaS based Humanify Enterprise for Government (Humanify – G) has fulfilled government security requirement to achieve FedRAMP’s Joint Authorization Board (JAB) Authorization designation. Our solution also helps agencies comply with Section 508.

Learn more about our fedRAMP, security and compliance status >>

 

Government Continuity and Resiliency

Are your citizens enduring long call wait times? Can you handle the flood of interactions related to unemployment? Are you proactively reaching out to citizens via SMS? Do you need to scale your at-home virtual contact center capabilities? We can provide immediate solutions including expanded capacity for 800 numbers, immediate self service options, and intelligent IVR, as well as on-demand agents to augment your staff within 48 hours, and proactively reaching out to citizens via conversational messaging and SMS regarding impacts to tax filings, healthcare and unemployment.

Learn more about our immediate solutions for government continuity and resiliency >>

 

Contact Tracing

Federal, state and local agencies need to rapidly increase tactical contact tracing operations. It will take a blend of old-school legwork and cutting-edge digital tools. How can your organization scale quickly and efficiently? Our people, training, and technology can help. We’ve worked with government agencies during natural disasters and other emergencies to quickly deploy thousands of local and at-home agents where speed and agility are key.

Learn more about our contact tracing solutions >>

 

Government Cloud Contact Center

Humanify® Enterprise for Government is a proven government customer experience solution,  powered by the reliability of the Cisco® platform. It is a highly-scalable, omnichannel cloud solution designed for agencies of all sizes, allowing you to meet citizen demand, today and in the future. Humanify – G has met stringent security and reliability standards and is FedRAMP Joint Authorization Board (JAB) Authorized.

Learn more about our secure contact center solution for government agencies >>

 

Outsourcing Services for Government

Operating as a turnkey contact center or an extension of your team, we've delivered time and again for government agencies at every level. provide a wide range of multi-channel and multi-lingual support for day-to-day citizen engagement or emergency situation needs, including back-office and technical support, disaster scenario victim support, and rapid surge staffing.

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Training & Onboarding

We help you engage and equip your employees with the right knowledge, skills and mindset to ensure every interaction they deliver transforms the citizen experience. With advanced digital learning tools, knowledge management systems, and skills and competency assessments, our learning and performance experts will also help you train your teams to increase employee productivity and speed to proficiency.

Learn more about our contact center associate training and onboarding >>

 

Citizen-Centric Strategies & Consulting

The digital transformation that has impacted the private sector is coming to governments across the United States and Local, State, and Federal leaders are all looking to improve transparency and citizen trust. By evaluating the entire citizen journey with your agency, our digital strategy experts will help you modernize your systems and processes.

Learn more about how we help you create omnichannel, scalable, and secure Citizen experiences >>

 
30+ Years
Contact center
experience
3.5M
Customer interactions managed daily
300M
Citizens served
every year
50+
Languages
spoken
 
 
 

Start transforming your citizen experience today

TTEC offers a comprehensive suite of citizen-centric services and solutions, including strategy, technology, systems integration, turnkey contact center outsourcing, and agent training and onboarding.

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