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Government Services

Enhance your government citizen engagement

Our FedRAMP authorized contact center solution ensures superior CX, security, and citizen trust. Whether you work for a federal, state or local entity, our government experts help you design and deliver secure omnichannel contact center solutions.

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Agencies we proudly serve

 

Government Solutions

 
  • FedRAMP, Security & Compliance
  • Government Cloud Contact Center
  • Outsourcing Services for Government
  • Training & Onboarding
  • Smart Seasonal Surge Solution
  • Citizen-Centric Strategies & Consulting

FedRAMP JAB Authorized Security and Compliance

We are dedicated to delivering secure cloud contact centers for government, ensuring citizen information is kept secure and confidential. We offer agencies the advantages of superior omnichannel cloud contact center solutions with the stringent security and reliability assurances needed to protect citizen data. Our SaaS based Humanify Enterprise for Government (Humanify – G) has fulfilled government security requirement to achieve FedRAMP’s Joint Authorization Board (JAB) Authorization designation. Our solution also helps agencies comply with Section 508.

Learn more about our fedRAMP, security and compliance status >>

 

Government Cloud Contact Center

Humanify® Enterprise for Government is a proven government customer experience solution,  powered by the reliability of the Cisco® platform. It is a highly-scalable, omnichannel cloud solution designed for agencies of all sizes, allowing you to meet citizen demand, today and in the future. Humanify – G has met stringent security and reliability standards and is FedRAMP Joint Authorization Board (JAB) Authorized.

Learn more about our secure contact center solution for government agencies >>

 

Outsourcing Services for Government

Operating as a turnkey contact center or an extension of your team, we've delivered time and again for government agencies at every level. provide a wide range of multi-channel and multi-lingual support for day-to-day citizen engagement or emergency situation needs, including back-office and technical support, disaster scenario victim support, and rapid surge staffing.

Learn more about our outsourcing services for government >>

 

Training & Onboarding

We help you engage and equip your employees with the right knowledge, skills and mindset to ensure every interaction they deliver transforms the citizen experience. With advanced digital learning tools, knowledge management systems, and skills and competency assessments, our learning and performance experts will also help you train your teams to increase employee productivity and speed to proficiency.

Learn more about our contact center associate training and onboarding >>

 

Government Smart Seasonal Surge Solution

Be ready for the unexpected. Natural Disasters, data breaches, and other events can lead to immense pressure on your teams. We help you design, build, and implement a plan to ensure you can deliver best-in-class surge support, whenever the expected, or unexpected hits.

Learn more about how we help you deliver for your citizens in their moments of need >>

 

Citizen-Centric Strategies & Consulting

The digital transformation that has impacted the private sector is coming to governments across the United States and Local, State, and Federal leaders are all looking to improve transparency and citizen trust. By evaluating the entire citizen journey with your agency, our digital strategy experts will help you modernize your systems and processes.

Learn more about how we help you create omnichannel, scalable, and secure Citizen experiences >>

 
30+ Years
Contact center
experience
3.5M
Customer interactions managed daily
300M
Citizens served
every year
50+
Languages
spoken
 
 
Case Studies
FEMA 1,000+ Agents ramped up quickly To assist FEMA’s support efforts,we ramped from zero to 1,150 agents within 3 months, including deploying at 10 new locations and getting technology in place within one week. Read the full story
Energy 60% Drop in call volume A national energy company had unexpected high call volume. Our call analysis discovered an ongoing issue about billing and provided frictionless consumer support while the issue was resolved, helping to lower wait times and call volumes overall. Read the full story
Government Retailer 22.5% Return on investment achieved A global retailer operated by the U.S government and retired veterans had robust growth in its online presence. We helped it implement a solution that reduced costs and improved ROI. Read the full story

Be ready when support demand surges

From hurricanes to data breaches, the ability to efficiently flex the workforce is critical when expected (or unexpected) surges occur.

Download Data Sheet Learn more about surge support
 
 

Start transforming your citizen experience today

TTEC offers a comprehensive suite of citizen-centric services and solutions, including strategy, technology, systems integration, turnkey contact center outsourcing, and agent training and onboarding.

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