Our remote contact center associate solution merges the
quality and security of an on-site center with the cost
structure and flexibility of a work-from-home model.
Success begins at home
Yes, there is a way to increase operational efficiencies in a contact center while keeping costs low. We call it Humanify@home – a remote contact center associate solution that merges the quality and security of an on-site center with the flexibility and cost structure of a work-from-home model. Our @home approach helps you accommodate for major ramps, seasonality, and daily fluctuations. Scale up or down every time business needs change with our rapidly deployable, flexible workforce, and industry-leading training solutions.
Bigger recruiting footprint,
better customer experience
Our flexible @home model enables businesses to quickly scale as they grow or expand to meet seasonal demands. We combine the quality management and security of our brick-and-mortar operations with the flexibility and cost structure of a variable model, providing the experience and best practices of an industry leader at an affordable price.
- Easily scale up or down and only pay for what you use
- Increase operational efficiencies while reducing costs
- Align capacity to the demand curve
- Part-time and full-time models available
- Security compliant solutions
An integral part of the team
@home provides great work opportunities for individuals who prefer to work at home. We hire veterans transitioning back to civilian life, displaced workers, and parents who require a flexible work schedule. And we treat our @home associates as what they are: an integral and integrated part of our team. As employees, our @home associates get the same benefits, training, and supervision as associates at our physical locations.
- Onboarding curriculum for all employees
- Real-time coaching driven by analytics
- Online community to share ideas and build engagement
- Hire veterans, people with disabilities, displaced workers
The Definitive Guide to a Home-based
Contact Center Workforce
To compete today, you’ve got to be flexible. Large physical structures, while
still prevalent, are ceding ground to more flexible home-based associate models.
In fact, research proves that the work-at-home workforce is growing four times
faster than facilities-based associates. In this guide, learn how making the
move to an at-home associate model can benefit your company.