Humanify® Government Smart Seasonal and Surge Support
Have a plan in place
for volume spikes
From data breaches to natural disasters, being ready
for the expected and unexpected is what every citizen expects from its government.Contact Us

Assess & Design:
Understand where you are
You can’t find a way forward until you have a clear picture of where you are.
- Assess the gaps across operations, training, technology, and other areas of your team and operations

Optimize:
Get ahead of where you are
Always be prepared. You can't wait around for the unexpected to hit if you want to stay ahead. There are steps you can take to set yourself up for success before a surge happens that will also benefit you in your everyday operations.
- Optimize your learning and training
- Optimize your knowledgebase
- Deploy technology and innovations
- Implement AI and chatbots
- Create a surge playbook

Deploy:
Surge happens
When a surge hits, you have already done your homework and worked through the scenarios. You will be ready to deploy and stand up associates in as little as 24hrs to 2 weeks depending on your situation.
- Rapid staffing
- Ready-to-go resource pool
- Playbook execution
Case Studies
Start transforming your
citizen experience todayTTEC offers a comprehensive suite of citizen-centric
services and solutions, including strategy, technology, systems integration, turnkey contact center outsourcing, and agent training and onboarding.