Fall 2021 Edition
Step Up Your CX
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Go deeper into customer experience and digital transformation topics in our monthly CSJ+ newsletter supplement full of how-to checklists, strategy guides, best practice tips, trends, and research reports. It's an extra perk reserved only for subscribers of the Customer Strategist Journal, and it's 100% FREE. SUBSCRIBE TO THE JOURNAL
PERSPECTIVES 6 ways to renew (and stick to!) your CX vows In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Are we keeping our CX vows to customers and employees?
Continue Reading » 7 min read
Continue Reading » 7 min read
IN DEPTH What to look for in a CXaaS provider The pandemic accelerated consumers’ shift to digital channels in ways no one could have foreseen, forcing businesses to catch up quickly or risk being left behind. But as we start to move beyond the pandemic, brands must grapple with the lasting effects of this digital surge. Continue Reading » 5 min read
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