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What We Do
Exceptional customer experiences start here. Don't wish for happy customers. Make them. Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. Everything you need to reimagine your CX and make your customers smile. Explore the power of CXaaS >>
CX Strategy When you have a great customer experience you know it. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you.
CX Technology Every channel, in sync, all the time. Cloud-based technology and intelligent automation powering effortless customer and employee experiences.
CX Outsourcing The power of big with the agility of small. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team.
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Services
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Industries
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Outcomes
Delight customers and improve operational KPIs at the lowest overall cost to serve. Sound too good to be true? See the results we've delivered for clients just like you across
hypergrowth, mid-size, enterprise, and government. View client stories >> -
Insights
10 predictions shaping the evolution of customer and employee experience
Read the Trends Report >> -
Technology Ecosystem
Fully optimized
technology ecosystemOur technology ecosystem helps you simplify the entire customer experience, including customer journey and engagement, automation, analytics, systems connectivity, and contact center solutions.View technology ecosystem >>Best-of-breed
technology partnersWe also partner with best-of-breed technology providers to complete the capabilities portfolio and delivery CX excellence, seamless integration, and process efficiency across the entire customer lifecycle.View technology partners >> -
Company
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About Us
The Customer Strategist aims to provide executives with insight they can use to build more profitable customer relationships. The journal facilitates learning and action by presenting progressive thought leadership, consulting methodologies, and in-depth research on customer issues. Readers can harness the information to create a long-term, competitive advantage.
Contact Us

Elizabeth Glagowski, Editor-in-Chief
elizabeth.glagowski@1to1.com
475.619.3775
@CustStratEditor
linkedin.com/in/eglagowski

Judith Aquino, Senior Writer
Judith.aquino@1to1.com
475.619.3774
@JudithAquino
linkedin.com/in/judithaquino
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