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For an age group that’s constantly redefining itself, Pew Research has put in its (highly regarded) two-cents on what exactly ‘defines’ a millennial. Earlier this month, the...
We've got the data to prove it. Emotional analytics is an emerging area that ties customer emotion and sentiment to tangible business outcomes. TTEC data science expert Peter Dorrington talks...
Once a year in Las Vegas the tech world shines brighter than the boulevards and casinos. This year’s 2018 Consumer Electronics Show (CES) showcased the latest innovations from the smartest...
This article appeared first on 1to1 Media. For retailers, customer data is at a tipping point. After collecting myriad data points about shoppers, retailers are shifting to the next stage: using...
As we say hello to 2018, certain business practices and trends are sure to follow us into the New Year. For instance, personalized experiences, meeting customer expectations, and protecting...
Trust is the foundation for any healthy relationship. So why is it so challenging for businesses to establish this fundamental virtue with customers? According to Accenture’s newest global...
The annual phenomenon Black Friday has always been a mixed bag of emotions for shoppers. Many have all too fresh memories of bracing against the cold, pushing ahead of feverish crowds, and losing...
Catering to about 26 million unique visitors a month on its U.S., political news website POLITICO has become a go-to resource for people looking to keep up with the ins and outs of Washington....
It’s unquestionable that consumers become emotionally attached to certain devices and technologies. For instance, a global survey of 8,000 people found that one-third of respondents said they...
AI and chatbots are driving forces in how businesses understand and assist their customers. These powerful and insightful tools are being applied in unique ways to meet needs throughout the...
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