Agility
Accelerated contact centre
solutions for small and
medium enterprises
Our customised business models provide brands with a
people-first approach, built upon our strong technological
and operational infrastructure, deployed in a flexible, agile model.
Amazing isn’t a one-off. Your customers expect it 24/7.
With Agility, businesses can have the best of both worlds – a small team of expert associates, supported by the best infrastructure the industry has to offer. Our quick-ramp solution is managed out of our 300-seat, multi-brand facility located in Metro Manila. It’s specially located to attract and retain the young, educated, career-driven people that call the city home. Unlike other contact centre solutions that only offer the space and people required to stand-up operations, Agility provides the top-notch talent, security, and technology companies need to make every customer experience a great experience.
We design, implement and deliver transformative customer experiences for many of the world’s most iconic and disruptive brands.
Millions
Cost-savings and revenue increase
CSAT
Leading performance
+70
Client NPS and +71 employee NPS
<2%
Under 2% monthly attrition vs 7% industry average
40%
Improvement in time to proficiency
80%
Longer employee tenure
We look for rock stars and then give them what they need to really jam!
The best customer experience is built on cutting edge technology, excellent facilities and efficient processes. But having all of that means nothing if you don’t have the best people on the front line. We work hard to find the brand ambassadors. Less than 10% make it through our selection process. Once on board, we put them on teams and measure their success as a whole. Team leaders, trainers, and teammates working together to make beautiful music.
Facilities, People, and Partnership
Your customers love your brand and we do too.
We build our environments to reflect your brand. When you arrive in one of our customer engagement centres you will feel like you are home. That’s because we build your brand in our facilities, our people, and our partnership.
Take your customer service to the next level
We provide the contact centre associates, training, operations, and technology infrastructure to help you provide CX excellence at every touchpoint.