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TTEC Agility

Our CX solution created specifically for SMB enterprise and hypergrowth business

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An accelerated and flexible Contact Centre Solution for brands with growing needs of 10-100 FTE

With Agility, businesses can have the best of both worlds – a small team of expert associates, supported by the best infrastructure the industry has to offer. Our quick-ramp solution is managed out of our 300-seat, multi-brand facility located in Metro Manila. It’s specially located to attract and retain the young, educated, career-driven people that call the city home. Unlike other contact centre solutions that only offer the space and people required to stand-up operations, Agility provides the top-notch talent, security, and technology companies need to make every customer experience a great experience.

 
  • How It Works  
  • Business Services Offered
  • Cloud Technology Solutions
  • CultureCX    
  • What Our Clients are Saying  
 

How it Works

World-class security and digital technology
Large enterprise power, for small enterprise clients.

Our TTEC Agility CX solution provides access to the best digital contact centre technology the cloud has to offer. Services are supported with 24/7/365 live technical support and an international team of experts dedicated to ensuring uptime and performance, along with dedicated data links to Australia and New Zealand to ensure superior voice quality.

What we offer

+ Tiered commercial modelling
+ 6, 9, and 12-month contract options
+ Flexible shared support structure
+ Optional add-on’s tailored to your needs
+ Select the model that works for you - only pay for what you need

 

Business Services Offered

Multi-industry and Multifunctional Experience
Global reach, regional expertise

We design, implement, and deliver transformative customer experiences for many of the world’s most iconic and disruptive brands.

Business Services Offered

+ Customer Care Support
+ Customer Technical Support
+ Back of House Operations
+ Inbound Sales Support
+ Credit and Collections Support
+ At Home

 

Cloud Technology Solutions

Omichannel Cloud Technology Solutions
Deliver best-in-class customer experience at scale

Drawing on our 20+ years of contact centre expertise, we blend reliable platform services with industry leading hardware and software applications.

We are also committed to creating a positive work culture that fosters meaningful employee experiences that drive memorable customer experiences, including leveraging our own technology to enhance the employee lifecycle and creating a wow work environment that encourages collaboration and engagement.

Cloud-based contact centres allow brands to:

+ Rapidly deploy omnichannel CX solutions
+ 10-25% reduction in customer interaction time
+ 5-15% decrease in total cast to serve
+ 2-10% increase in sales and customer retention

 
 

CultureCX

Facilities, People, and Partnership
Your customers love your brand and we do too.

We build our environments to reflect your brand. When you arrive in one of our customer engagement centres you will feel like you are home. That’s because we build your brand in our facilities, our people, and our partnership.

We are also committed to creating a positive work culture that fosters meaningful employee experiences that drive memorable customer experiences, including leveraging our own technology to enhance the employee lifecycle and creating a wow work environment that encourages collaboration and engagement.

CultureCX focuses on the undeniable correlation between two corporate variables: a positive work culture and a healthy bottom line.

+ 10% improvement in customer outcomes
+ 5% cost improvements delivered to clients
+ 310% increase in online professional courses taken
+ 22% improvement in employee retention
+ 9% increase in employee engagement

 
 

What our Clients are Saying

“The operational management team at TTEC fosters a culture of continuous improvement and collaboration leading to an engaged and dedicated workforce, positive customer experiences, and achievement of operational performance.”

- An Australian digital travel business

“It’s a seamless experience. The team performs to a very high standard and nothing is ever an issue.”

- A platforms and marketing services company

“Great communication at all times. The team go above and beyond every day to help [our company] achieve [our] goal to impress and delight our customers.”

- The largest industrial, auto and commercial eCommerce business in Australasia

 

We design, implement and deliver transformative customer experiences for many of the world’s most iconic and disruptive brands.

 
Millions

Cost-savings and revenue increase

CSAT

Leading performance

 
+70

Client NPS and +71 employee NPS

<2%

Under 2% monthly attrition vs 7% industry average

 
40%

Improvement in time to proficiency

80%

Longer employee tenure

 
 
 

 
 
 

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