TTEC Agility
Our CX solution created specifically for SMB enterprise and hypergrowth business
An accelerated and flexible Contact Centre Solution for brands with growing needs of 10-100 FTE
With Agility, businesses can have the best of both worlds – a small team of expert associates, supported by the best infrastructure the industry has to offer. Our quick-ramp solution is managed out of our 300-seat, multi-brand facility located in Metro Manila. It’s specially located to attract and retain the young, educated, career-driven people that call the city home. Unlike other contact centre solutions that only offer the space and people required to stand-up operations, Agility provides the top-notch talent, security, and technology companies need to make every customer experience a great experience.
What we offer
+ Tiered commercial modelling
+ 6, 9, and 12-month contract options
+ Flexible shared support structure
+ Optional add-on’s tailored to your needs
+ Select the model that works for you - only pay for what you need
We design, implement and deliver transformative customer experiences for many of the world’s most iconic and disruptive brands.
Millions
Cost-savings and revenue increase
CSAT
Leading performance
+70
Client NPS and +71 employee NPS
<2%
Under 2% monthly attrition vs 7% industry average
40%
Improvement in time to proficiency
80%
Longer employee tenure
World-class security and digital technology
Large enterprise power, for small enterprise clients.
Our TTEC Agility CX solution provides access to the best digital contact centre technology the cloud has to offer. Services are supported with 24/7/365 live technical support and an international team of experts dedicated to ensuring uptime and performance, along with dedicated data links to Australia and New Zealand to ensure superior voice quality.
Facilities, People, and Partnership
Your customers love your brand and we do too.
We build our environments to reflect your brand. When you arrive in one of our customer engagement centres you will feel like you are home. That’s because we build your brand in our facilities, our people, and our partnership.
We are also committed to creating a positive work culture that fosters meaningful employee experiences that drive memorable customer experiences, including leveraging our own technology to enhance the employee lifecycle and creating a wow work environment that encourages collaboration and engagement.
Take your customer service to the next level
We provide the contact centre associates, training, operations, and technology infrastructure to help you provide CX excellence at every touchpoint.