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Customer Strategist Journal
Retail and eCommerce
NRF 2024: For retailers, AI moves from hype to the real world
Improve service interactions and drive revenue with sales innovation
Blog
Upselling in the contact center? Make it part of your retail strategy
Strategy Guides and Trends Reports
Top 3 trends for elevating CX with automation in 2024
Client Story
Payers
Makeover of health plan’s knowledgebase sends engagement and accuracy soaring
Why aren’t more retailers using chatbots?
Travel and Hospitality
6 ways AI can help travel CX take flight
CBS News Sunday Morning: AI can be the ‘blast shield’ that makes contact center associates heroes
Gaming
Level up gaming trust and safety in 2024 with AI
Automotive
AI holds huge CX potential for automotive brands in 2024
Workforce Management Outsourcing: 6 Reasons it Makes Strategic Sense
Travel brands: Is your CX staying 3 steps ahead of travelers? It can with AI
Warm holiday wishes with TTEC's World Peace Quilt
AI is driving the automotive industry’s customer-centric transformation
High Tech
Reimagined workflows, tools help cut video production time nearly 40%
Intelligent automation reduces call transfers by 98%