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Customer Strategist Journal
Travel and Hospitality
Loyalty Is a Virtue and an Asset
A Powerful Business Driver
Media
Starting a Social Media Conversation
The Emergent Evolution of the Social Customer
Retail Banking
Customer Equity Management in Banking
Retail and eCommerce
Sainsbury’s Serves Up Fresh Customer Data
Loyalty 101 Revisited
Transaction Myopia
The Customer Rules
Cultivating the Top-Priority Touchpoint
The Art and Science of Customer Profitability
The Economics of Customer Engagement
Communication
The Best Defense Is a Great Offense
World: Europe, Middle East, and Africa
Building the City of Gold
Business in Bloom
The Foundation of a Sustainable Competitive Advantage