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Customer Strategist Journal
Social CRM Defined
Media
Charter’s Social Commitment to Customers
Get Better Insight Faster
Rightsizing Bank Staff Leads to Customer-Centric Growth
A Segmentation Framework That Works
Technology
“Big Data” and Evidence-Based Management
Applying Customer Analytics for Business Success
Government and Public Sector
The Best Customer “Data” Is Feedback
How Smart Is Your Business?
Customer Experience Management Strategy and Best Practices
Empowering Customers to Become Evangelists
The C-Level Executive’s Greatest Asset: Information
Multichannel 101
Payers
Creating a Data-Driven Loyalty Strategy
Customers Speak Volumes. Are You Listening?
Retail Banking
Designing a Winning Onboarding Program