How to create amazing CX now and in the "next normal"

Your customers are smarter than ever. They no longer compare you to your competition, but to the best service they have had from anyone and any company. It doesn’t matter if you are a B2B or B2C type of business, the way your customers experience your brand defines your company. Making it easy for your customers to do business with your company will place you ahead of competitors.

Creating an amazing customer experience is within reach of every organization. So, get ready to take lots of notes in this fast-paced, deeply impactful presentation, as renowned CX expert and New York Times bestselling author, Shep Hyken, shares how to:

  • Create amazing customer experiences everywhere, every time; this is exactly what your customers want – and it’s not quite what you think it is
  • Manage ‘Moments of Truth’ and master Moments of Magic® – especially now, when the only interface is digital
  • Deliver convenient and truly effortless experiences today’s customers crave, as a standalone competitive differentiator
  • And more!

Watch the On-Demand Webinar


Shep Hyken

Customer Service and Experience Expert

Shep Hyken is a customer service and experience expert, an award-winning keynote speaker, a New York Times and Wall Street Journal bestselling author and the Chief Amazement Officer of Shepard Presentations. Shep works with companies and organizations who want to create amazing experiences and build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution.

Darryl Kelly

VP, Marketing, TTEC Digital



This webinar is part of our live webinar series Click here to watch on-demand webinars and to learn more about upcoming topics and dates in the live webinar series.