How retailers can deliver memorable customer experiences that drive ROI

As TTEC’s Global Vice President of Operations, Ryan Adams is responsible for enabling operational excellence and profitable growth by delivering on TTEC’s ROI business model. He has held a variety of positions over his 23 years at TTEC including sales, sales leadership, and senior leadership of both inbound and outbound programs, public sector, enterprise, consumer, and international programs. He has deep expertise involving numerous international programs in the Philippines, Ireland, Poland and Australia.

Known for his strong track record, Ryan has been recognized as one of TTEC’s top sales producers and managers – winning accolades as sales associate, manager, and director of the year five different times over the span of his career. He has a BA degree from Arizona State University.

During his more than 16 years with TTEC, Ryan Nichols has fulfilled a wide range of roles including inbound, outbound, and live chat sales and support management, as well as marketing, training, product advocacy, and operations. His experience includes consumer and B2B with focuses on technology and social media.

Specializing in developing and implementing data-driven best practices, Ryan has been instrumental to the success of TTEC's Sales Incubator and has helped shape the global operations of this program. When not at work, Ryan has a passion for competitive cycling, both on and off road.