Top 5 ways contact centers are innovating today for long-term CX success

Staring down the possibility of indefinite store closures, extended stay-at-home-orders, and ongoing social distancing restrictions, CX leaders were forced to act fast to achieve business continuity amidst the COVID-19 outbreak.

Join us for a forward-thinking webinar with our top CX experts as they conduct a deep-dive into the most useful crisis-inspired innovations we’ve witnessed over the past month.

In this webinar, find out what’s working in the contact center, what’s not, and what you can do now to move your organization beyond survival mode.

Watch and listen to this webinar to learn:

  • The top 5 emerging contact center innovations worth embracing long-term
  • What you should be doing now to disaster-proof your CX and ensure business resilience
  • How to safeguard confidentiality and cybersecurity in hybrid work environments
  • Smart strategies for building a digitally-resilient organization from the inside-out

Watch On-Demand Webinar


Darryl Kelly

VP, Marketing, TTEC Digital

Chris Condon

SVP, Business Development, North America



This webinar is part of our live webinar series COVID-19 NOW: What you need to know. Click here to watch on-demand webinars and to learn more about upcoming topics and dates in the live webinar series.