Pharmacies are the face ofneighborhood healthcare
Community pharmacies stand at the forefront of the nearly 330 million people seeking COVID vaccinations and related services. The logistical challenges of educating, scheduling, vaccinating, and following-up with healthcare consumers are immense. To accommodate this massive undertaking, retail pharmacies must prioritize customer experience.
Deliver vaccines effectively, and with empathy
Community pharmacies play a crucial rolein the vaccination experience
Community pharmacies are under immense pressure to ensure consumers receive vaccinations quickly and safely. Making the process of appointment-setting, vaccinating on-site, and following-up to track reactions and schedule second doses as seamless as possible will make all the difference in the last mile to vaccinate America — and foster long-term customer relationships after the fact.
Our outcome-focused vaccine managementsolutions deliver real results
fewer helpline calls
hours to set up avirtual contact center
increase inmultichannel engagement
In addition to solving for challenges,CX experts recommend the following:
Lead with compassion and empathy to ease public concerns around the vaccine
Reach consumers via text messaging, live chat, and social media, in addition to phone calls
Set up an agile vaccine management program to change as vaccination protocols change
Build upon those initial consumer connections to foster long-terrm loyalty
Unleash the Power of Messaging
Leveraging the power of LivePerson’s AI-powered Conversational Cloud, we make it easy for consumers to ask questions, get the help they need, and connect with your brand via the same messaging channels they prefer and already use every day with their friends, colleagues, and family.
- Provide proactive vaccine education and awareness
- Optimize registration, scheduling, vaccination, and reporting
- Vaccinate Americans faster, safer, and more efficiently