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Blog
Eleven Steps to Prevent Your Organization from ‘Breaking Bad’
Retail and eCommerce
Strengthening Loyalty and Winning Back the Capricious Retail Customer
Simulated Learning Empowers Associates to Solve Complex Customer Calls
Customer Strategist Journal
Technology
Leadership in the e-Social World
Payers
Next-Gen learning and development in action
A Better Healthcare Workforce = Better Business
World: Europe, Middle East, and Africa
Vodafone Realigns Employee Mindset to Revolutionize Retail Service
Four Traits of Customer-Centric Leaders
Client Story
Providers
Healthcare Brand Combines Strategy and Technology for Always On, Personalized Interactions
Travel and Hospitality
The CRM Destination for Luxury Travelers
Automotive
Social Learning Technology Drives Faster Results
Simulated Learning Accelerates Great Service
RSA Medical Gets Flexible to Overcome Growth Challenges
Productivity Rises 85% in Two Months
Insurance
Finding Insight Behind the Scenes
Communication
How to Welcome a New Customer Base