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Customer Strategist Journal
Media
A Conversation (Not a Lecture) About Social Media
Loyalty Program Strategy: 5 Best Practices to align with your Business Strategy
Healthy Employees, Healthy Business
Fintech
Changing (Service) Channels
Randomness Happens. Are You Ready for It?
Travel and Hospitality
Loyalty Is a Virtue and an Asset
A Powerful Business Driver
World: Europe, Middle East, and Africa
Building the City of Gold
Retail and eCommerce
Business in Bloom
The Foundation of a Sustainable Competitive Advantage
The Value of Individual Customers
Loyalty 101 Revisited
Transaction Myopia
The Customer Rules
Cultivating the Top-Priority Touchpoint
The Art and Science of Customer Profitability