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Client Story
Property and Casualty Insurance
Cost savings and happy employees all year long
Smart Seasonal Drives $4.5 Million in Projected Cost Savings
Communication
Mobile Operator Blends Online and Offline to Boost Sales Across Channels
Powering Superior Support
Open Enrollment Benefits From a Smart Seasonal Approach
Gaming
A Hands-on Approach Delivers World-Class, Global Customer Care
Retail and eCommerce
A Clear Vision Spurs Sales and Service
Mobile Phone Operator Sends a Clear CX Message
Technology
Making the Last Mile Count
Government and Public Sector
Call analysis reduces call volume by 60%
Travel and Hospitality
Airline loyalty member satisfaction takes off
Internet service provider reduces calls by 67% with proactive changes