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Care Client Story

Smart Seasonal Drives $4.5 Million in Projected Cost Savings

Using Smart Seasonal, a U.S. insurance firm reallocated a large pool of licensed skilled associates to other programs during non-peak seasons to retain workers and contain costs.

3.6M

interactions annually

Flexible 4-16 weeks

of associate sharing with healthcare during high season

Over 95% CSAT

exceeds client's internal contact center quality rating

The Challenge

A U.S. insurance firm was seeking to deliver superior performance and results mirroring the retail banking experience. It was seeking new market longevity strategies to ensure a large pool of licensed skilled associates, while containing costs during non-peak seasons
 

The Solution

We leveraged our world-class licensing expertise, hiring and training associates with over 85% pass rates (industry average is 70%), yielding over $200K in savings.
 

The Results

Our Smart Seasonal staffing solution drove $4.5 Million in projected cost savings via seasonal associate reallocations. It also provided flexible 4-16 weeks of associate sharing with healthcare during high season and over 95% CSAT (exceeds client’s internal contact center quality rating).

 

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