COVID-19 NOW Intelligent Automation for the Contact Centre: Accelerate agent productivity without losing the “human touch” your customers crave
All customers want to feel like their issue is your number one priority – especially in times of uncertainty. Yet, the massive call volume spikes contact centres are experiencing coupled with WFH challenges make authentic connection difficult.
Join us for a webinar featuring our digital automation CX experts, and learn simple ways to accelerate agent productivity without losing the “human touch” your customers crave.
In this webinar, learn how to boost worker productivity, manage agents from afar, and prioritise customer outreach and responses with human-like bots and Artificial Intelligence.
Join this webinar to learn:
- Easy ways to make the move to remote work frictionless for employees and seamless for customers
- How to quickly prioritise and respond to millions of customer emails – faster, and with real replies
- Effortless ways to use automation to gain visibility into at-home employee performance
- Best practices for supervising, motivating, and training an engaged remote workforce
Watch On-Demand Webinar
VP, Marketing, TTEC Digital
VP TTEC Digital
This webinar is part of our webinar series COVID-19 NOW: What you need to know . Click here to learn more about topics and dates in the webinar series and to watch webinars on-demand.