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Strategy Guides and Trends Reports
Retail Banking
Blog
Government and Public Sector
The New Marketing ROI in 4 Easy Steps
Media
State of the Industry: Customer Experience Media and Entertainment
Tips to Make the Holiday Season Shine
Fraud-Busting in the Digital Era
Retail and eCommerce
At-home Employees Are the Future of Retail
Work ‘Besties’ Are Smart Business
Client Story
Offer Optimization Boosts Credit Card Rewards Program Results
Technology
Building a Chatbot? Don’t Forget the Customer
Automotive
Speed and Focus
What Does a Connected Customer Experience Look Like?
Customer Strategist Journal
Customer Strategist Journal Summer 2017 photo credits
Land Ho! The Ins and Outs of Nearshoring Explained
Inside the Connected Customer Experience
How to Quantify Happiness, and Other Emotions
Friction Burns Customers and Companies