State of Industry Report

State of the Industry: Customer Experience Media and Entertainment

Holding on to today's consumers means nailing customer centricity


These days there are enough entertainment options—and devices to consume them with—to suit every preference. It also means the competition for viewers’ attention is incredibly high. Delivering excellent customer experiences is one of the few ways media companies can differentiate themselves from the pack.

Gain essential insights into the CX trends that are driving today’s media and entertainment industry and understand the top technology trends M&E companies are prioritizing to better serve their customers.

Download the eBook to discover:

  • Where media companies stand in utilizing customer experience as a differentiator
  • Examples of top CX performers in streaming media
  • Strategy ideas for engaging prospective media clients

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