Customers just want their problems solved, with as little friction as possible. And employees play a major role in reducing friction and meeting customer needs. The cartoons in this issue illustrate some of the potential pitfalls employees face in delivering a frictionless customer experience.
![cartoon cardealer](/sites/default/files/styles/max_800w_webp/public/2023-02/cartoon_cardealer_final.png.webp?itok=DNwU_Zmc)
![tightrope](/sites/default/files/styles/max_800w_webp/public/2023-02/cartoon_tightrope_final.png.webp?itok=jFg-UjIk)