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Customer Strategist Journal
Payers
Treating the Customer Experience, One Idea at a Time
7 Customer Service #Fails That Yield Insights
Customer Service: Where We’ve Been and Where We’re Headed
Retail Banking
App-Only Bank Challenges Status Quo
Technology
Perspective Is Everything
Retail and eCommerce
Virtual Shopping Becomes Reality
It's Not a Generation Gap. It's a Chasm.
Where the Rubber Meets the Road
Blog
Millennials Want a Different Way to Work
Insurance
How Insurance Companies Can Upend the Customer Experience
Strategy Guides and Trends Reports
Why Customer Experience Matters for P&C
Four Ways to Set a Customer-centric Culture Up for Success
Direct Mail is More Important than Ever in the Digital World
The Hazard of Patient Satisfaction Reviews
Bots will Soon Include Personalities
Infographic
The Data Challenge