This site uses cookies and by using the site, you are consenting to this. Learn why we use cookies and how to manage your settings. Privacy Policy
Blog
Payers
Crowdsourcing for Solutions to the Healthcare Quandary
What Customers Expect in the Healthcare Industry
Experiment Confirms Improving NPS® Positively Impacts Sales
Retail Banking
What Customers Expect in the Financial Services Industry
Media
Tips from SXSW: Getting Social Media Marketing Right
What Customers Expect in the Automotive Industry
Three Ways to Use Customer Data to Drive Marketing Relevance
Social Customer Care: What Customers Expect
Putting Smart Devices at the Heart of Multichannel Customer Service
Customer Strategist Journal
Trust’s Impact On...
Life Sciences
Infographic: Unlocking Patient Engagement Through Trust
Technology
What’s on Don’s Kindle?
Communication
By the Numbers: Three Big Data Opportunities for Telecoms
Government and Public Sector
The Government of the Future is Built on Data
Big Data: What Are Firms Actually Doing With It?
Data-driven Decision Making at Work in the Public Sector