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Blog
Technology
Helping a Technology Company Increase Revenue by $174 million
Four Easy Steps for “Selling” Customer Experience to the C-Level
Media
Three Social Media Strategies to Promote Better Customer Service
The Secret to Customer Retention: Exceptional Customer Service
Fintech
ROI Revealed for Customer Experience Strategy
Three Big Data Requisites for Making Data-Driven Decisions
Mapping the Social Fabric of an Organization
Unlocking Business Value with Speech Analytics
Best Practices for Building a Customer Interaction Hub
Optimize the Self-Service Customer Experience
Good Enough Isn’t: Using the Moneyball Approach to Develop an All-Star Team!
Balancing the Budget with Customer Demands
Customer Strategist Journal
Algorithms Empower Consumers
The Psychic (and not so psychic) Powers of Brands
Retail Banking
Customer Experience in Retail Banking: The Bank's Perspective
Communication
8 Innovative Ways to Drive Mobile Data Growth