About The CX Pod
Vice President, Product Marketing & Customer Experience Solutions
Jeff Marcoux is Vice President of Product Marketing & Customer Experience Solutions at TTEC, focused on helping brands deliver experiences that reflect the very best of humanity. He believes that every touchpoint with a customer is a marketing experience — from marketing to sales to customer service. Jeff is a marketing growth hacker, CX evangelist, Martech expert, and brings entrepreneurial innovation to a big tech world. Additionally, Marcoux is a prominent customer experience and marketing speaker, and an adjunct professor of marketing for UC Irvine & Oregon State University.
Editor-in-Chief, Customer Strategist Journal
Liz Glagowski is the Editor-in-Chief of the Customer Strategist Journal, the go-to resource for customer-focused executives. She has been immersed in the CX discipline for nearly 20 years, covering the industry for 1to1 Media, Peppers & Rogers Group, and now TTEC. She is also an adjunct instructor of journalism at Southern Connecticut State University, with a focus on digital.