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Customer Strategist Journal
Travel and Hospitality
Become Your Own Uber
The Choice Is Simple. Or Is It?
Technology
That Was Easy
Blog
Taking Closed-loop Apps to the Next Level
Why Small Gestures Speak Volumes About Your Brand
Client Story
Payers
Customer-Focused Onboarding Drives a Healthier Experience
Service Desk Innovation Takes a Lesson from Consumers
Strategy Guides and Trends Reports
Creating Moments of Wow
Communication
Telecom Doubles Conversions With Digital Sales Strategy
How to Craft and Scale a Personalized Onboarding Experience
When Manual Decisions Become a Novelty
Automotive
Automakers Must Understand and Implement Customer Experience Changes
Outsourcing: Which Shore is right for you
7 Lessons Learned from CX Initiatives that Fell Flat
Economic Indicators Signal a Changing Customer Experience Business Model
Who’s Got Millennial Fatigue?