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Customer Strategist Journal
Media
Meet the Dawn of Ambient Intelligence
Preparing for the Empowered Customer
Measure the Value of Customer Experience Improvements in Five Steps
Secure the Building Blocks of Exceptional Customer Experience
A Realistic Vision of the Customer Future
Provocative Customer Experience Predictions for 2020
Retail and eCommerce
From One-to-One Marketing to Bot-to-Bot Marketing
Technology
The Anatomy of the 2020 Customer
Communication
Past Predictions of Future Customer Experiences
Welcome to the Collaborative Economy
Meet the Resilient Corporation
Dell's Future=Fewer Products, More Support
Blog
Technology Meets Customer Experience at Dreamforce
Three Keys to Bridging Marketing and Sales
Forging Healthcare’s Path to Customer Centricity
Modern Marketers Take on Big Data