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Customer Strategist Journal
Payers
Healthcare's Loyalty Landscape
Gamifying Customer Engagement to Drive Growth
Media
Frank Underwood Serves Up Loyalty Lessons
Blog
On the Path to Creative Disruption
Four Tips to Engage and Empower Your Workforce
Retail and eCommerce
Breaking Up Is Hard to Do: Three Ways to Make Returns Painless for the Customer and the Company
Communication
A Customer-Centric Approach to Addressing the Competitive Forces Shaping Mexican Telecom
Three Ways to Build Customer Love Through Employee Customer Advocates
Three Ways to Better Understand What Customers Want
Eleven Steps to Prevent Your Organization from ‘Breaking Bad’
Three Search Engine Optimization (SEO) Tips to Jumpstart Your Marketing Campaign
Strengthening Loyalty and Winning Back the Capricious Retail Customer
Retail Banking
Banking on Small Business: How Value and Understanding Will Win SMB Clients
Six Steps to Achieving Personalized Chat Interactions
What Makes a Great Customer-Centric Leader?
A Check-Up on Customer Centricity: 2012 vs. 2014