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Blog
Payers
Three Ways Big Data Impacts the Healthcare Industry
Three Factors for Crafting an Exceptional Omnichannel Experience
Five Contact Center Imperatives in a Global, Omnichannel Environment
Synthesizing Knowledge and Technology to Deliver on Customers’ Omnichannel Support Expectations
Customer Strategist Journal
Technology
Understanding the Intersection of Humanity and Technology
SMAC Dab in the Middle of Customers: A New CIO Agenda
Communication
Three Types of Advanced Analytics for Operators
Technology’s Transformational Impact on the Healthcare Experience
Travel and Hospitality
Cirque du Soleil Balances the Art and Science of Creativity
Data Centralization Beats at the Heart of Digital Marketing
The Two Hottest Buzzwords at Call Center Week
Five Steps for Fixing the Broken Sales Funnel
Turning Call Data into Caller Data
Retail and eCommerce
Building Dynamic Customer Collaboration Hubs That Fuel Engagement
Five Best Practices for Filling the Gaps on Sales Performance
Three Steps to Enable a Frictionless Customer Experience