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Blog
Retail and eCommerce
Giving Traditional Stores a Digital Makeover
Customer Strategist Journal
Banana Republic Prepares for the Future Culture of Retail
Lessons Learned: Four Retail Trends for 2016
Employee Engagement Relies on This Simple Equation
Connecting the Dots on Customer Engagement
Infographic
The Next Hurdle in Seamless Shopping
Client Story
One Right Answer Made a $400,000 Difference
Customer Insight in a Flash
Add Some Mystery to Your Business
Navigating the Future Retail Customer Journey
Connecting Consumers’ Physical and Digital Worlds to Create a Seamless Omnichannel Customer Experience
Staples Advantage Bets on Personalization and Convenience to ‘Make More Happen’
Pinning Hope on Personalization Through Mobile
Five Golden Rules: The Retailer’s Guide to Holiday Customer Service Success
Communication
Are You Meeting Your Customers’ Mobile Expectations?
What’s Stopping Retailers from Implementing iBeacon Technology?