Top CX Trends for 2022 and Beyond

10 predictions driving future customer experience success

CX trends: The 2022 edition cover image

Leading companies are doubling down on innovations and data driven customer insights to drive both resilience and growth. In this strategy guide, learn customer experience and employee experience trends to help companies rethink, reshape, and redefine how they do business. Make 2022 the year of transformative customer experience outcomes.


Read the CX Trends Strategy Guide  


Learn the 2022 CX trends that will improve the customer experience and create loyal customers

Take advantage of the 2022 CX trends to provide an experience and value to customers that they can’t get anywhere else. Read this strategy guide for:

  • Predictions on what will differentiate leading CX companies
  • The top employee experience and customer experience trends for 2022
  • Which capabilities companies are prioritizing for a superior customer experience
  • How to increase efficiency and productivity without spending more
  • CX strategies for humanizing the digital employee and customer experience
  • Case studies of companies that scaled their workforce and reduced attrition with innovation

We are customer experience and digital transformation experts

We've been delivering incredible customer experiences for 39 years by unifying our core capabilities of technology, services, and strategy. Here are more customer service trends and best practices guides to help your company in its CX and digital transformation.

  • Top Automation and AI Customer Service Trends for 2022 : Discover the customer experience technology trend shaping amazing experiences for customers and employees.
  • Contact Center Automation Tools and Trends: In this blog post, we discuss the most important approach to successful contact center automation and outline the various types of AI powered tools and experience platforms being implemented in contact centers. We also explain how to achieve the optimal balance between customer support teams and artificial intelligence by utilizing knowledge bases and machine learning to help power the customer service agents interactions with customers.
  • Voice of the Customer Strategy and Best Practices: Gain valuable insights about your products and services by implementing these five best practices for customer feedback. Also learn how predictive analytics and a focus on customer centricity can help you better anticipate pain points and eliminate bad experiences within your customer base. This in turn will help you meet (and exceed) customer expectations, which makes your customers feel more valued and builds trust.
  • Five Steps to Customer-Centric Digital Transformation: Moving from a channel-centric to customer-centric operating model can feel like a mammoth undertaking. Don't worry! In this White Paper, we'll explain the five key steps to enable end-to-end digital transformation that improves customer satisfaction, reduces cost, and increases revenue.
  • Contact Center Digital Transformation Best Practices: To keep up with customers’ growing expectations, it’s important for brands to re-imagine their service organizations – from a more customer centric points of view. In this article, discover the digital customer experience trends for 2022 and beyond.
  • Omnichannel Customer Experience TrendsWhether via phone call, live chat, messaging, mobile app, or social media, customers expect companies to provide real time personalized experiences across a growing number of communication and digital channels. In this strategy guide, learn omnichannel orchestration best practices so that you can optimize CX across whichever channel customers prefer.
  • Understanding the Customer Journey : When done well, using customer journey maps to guide CX transformation creates new customer value that can lead to sustained competitive advantage. Read this Strategy Guide to learn what drives customer engagement and to generate new ideas on creating great customer experiences.
  • The new look of sales: Virtual connections, real relationships : Learn the 2022 customer experience trends and sales technology trends that are helping to support the transition to digital-first customer relationships. Also, learn how to leverage human expertise and empathy to realize technology’s potential to drive sales and increase customer loyalty.

Our award-winning approach to customer experience and digital transformation
delivers business results


We are a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands and government agencies. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our 50,000+ employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.


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CX Trends: The 2022 Edition