Engagement Services
Amazing CX through customer
care and sales excellence
TTEC Engage provides companies with award-winning customer care, customer acquisition, sales and revenue growth, back office support, and fraud prevention and detection services.
Many times when a customer finally hears the “hello” on the other end of the line, they have been through a series of interactions leaving them frustrated and annoyed. They feel like the brand doesn’t appreciate them or their business. At TTEC, we understand that every interaction with a customer should build value, not destroy it. That’s why we hire, train and celebrate brand ambassadors who live and breathe our clients’ values every day, every channel, every time.
+66
client NPS
25%
higher employee
engagement than
Gallup benchmark
$4B+
incremental sales
generated annually*
5:1
target ROI delivered
in digital and acquisition
sales benchmark*
*All numbers are representative client outcomes
TTEC Engage Capabilities
Providing brand ambassadors with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content.
Customer Care
The contact center training, technology, and operational tools to deliver excellence at every touchpoint. Our customer care solutions provide the customer support specialists to represent your brand. Our Customer Care services include:
Customer Acquisition as a Service
Deliver best-in-class results, whether you’re looking to acquire new customers or grow the ones you already have. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. Our Customer Acquisition services include:
Back Office Support
We manage and optimize business processes and with 24/7, asynchronous support we ensure you deliver efficiently along every step of the customer journey.
Fraud Prevention and Detection
Protect your customers and your brand reputation. Our fraud prevention and detection solutions provide state-of-the-art technology, processes, and trained experts so your company's customer experiences are safe, secure, and trustworthy.
CX for Startups
Disruptive brands want innovative ways to serve their customers. Our CX for Startups solutions provide highly trained and engaged associates and strong technological and operational infrastructure, deployed in a flexible, agile model.
TTEC Engage Resources
On-demand Webinar
Apple Business Chat
The ultimate CX game changer
for improving CSAT and
reducing call volume.
eBook
Rightsize Your Customer Experiences
Learn how to rightsize your experiences by balancing
digital, AI, and automation with humans and emotion.
Blog
Ten Benefits of
Sales Outsourcing
Discover ten ways to transform your business with sales outsourcing.
Read more
White Paper
Contact Centers
in a Digital World
Discover why contact centers are essential in a digital-first world.
Read more
Strategy Guide
Why and How to Outsource
Working with a contact center outsource
partner provides numerous cost and innovation
benefits while improving the customer experience.
Blog
Back Office Best Practices
Four back office best practices
around training, quality assurance,
operations, and automation.
