Amazing CX through customer
care and sales excellence
TTEC Engage provides companies with award-winning customer care, customer acquisition,sales and revenue growth, back office support, and fraud prevention and detection services.
Many times when a customer finally hears the “hello” on the other end ofthe line, they have been through a series of interactions leaving them frustrated and annoyed. They feel like the brand doesn’t appreciate them or their business. At TTEC, we understand that every interaction with a customer should build value, not destroy it. That’s why we hire, train and celebrate brand ambassadors who live and breathe our clients’ values every day, every channel, every time.
target ROI delivered
in digital and acquisition
*All numbers are representative client outcomes
TTEC Engage Capabilities
Providing brand ambassadors with empathy and sensibility, who support your existing customers,attract new customers, and protect customers from digital fraud or malicious content.
The contact center training, technology, and operational tools to deliver excellence at every touchpoint. Our customer care solutions provide the customer support specialists to represent your brand. Our Customer Care services include:
- Contact Center Outsourcing
- Contact Center Associate Training
- Humanify® messaging platform
- Speech Analytics
- Customer Experience for Startups
Deliver best-in-class results, whether you’re looking to acquire new customers or grow the ones you already have. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. Our Customer Acquisition services include:
We manage and optimize business processes and with 24/7, asynchronous support we ensure you deliver efficiently along every step of the customer journey.
Protect your customers and your brand reputation. Our fraud prevention and detection solutions provide state-of-the-art technology, processes, and trained experts so your company's customer experiences are safe, secure, and trustworthy.