Engagement Services

Amazing CX through customer care and sales excellence

TTEC Engage provides companies with award-winning customer care, customer acquisition, sales and revenue growth, back office support, and fraud prevention and detection services.

Many times when a customer finally hears the “hello” on the other end of the line, they have been through a series of interactions leaving them frustrated and annoyed. They feel like the brand doesn’t appreciate them or their business. At TTEC, we understand that every interaction with a customer should build value, not destroy it. That’s why we hire, train and celebrate brand ambassadors who live and breathe our clients’ values every day, every channel, every time.


TTEC Engage Capabilities

Providing brand ambassadors with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content.

Customer Care

The contact center training, technology, and operational tools to deliver excellence at every touchpoint. Our customer care solutions provide the customer support specialists to represent your brand. Our Customer Care services include:

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Customer Acquisition as a Service

Deliver best-in-class results, whether you’re looking to acquire new customers or grow the ones you already have. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. Our Customer Acquisition services include:

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Back Office Support

We manage and optimize business processes and with 24/7, asynchronous support we ensure you deliver efficiently along every step of the customer journey.

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Fraud Prevention and Detection

Protect your customers and your brand reputation. Our fraud prevention and detection solutions provide state-of-the-art technology, processes, and trained experts so your company's customer experiences are safe, secure, and trustworthy.

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CX for Startups

Disruptive brands want innovative ways to serve their customers. Our CX for Startups solutions provide highly trained and engaged associates and strong technological and operational infrastructure, deployed in a flexible, agile model.

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TTEC Engage Resources

On-demand Webinar
Apple Business Chat

The ultimate CX game changer for improving CSAT and reducing call volume.

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Rightsize Your Customer Experiences
Rightsize Your Customer Experiences

Learn how to rightsize your experiences by balancing digital, AI, and automation with humans and emotion.

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Transform with Sales Outsourcing
Ten Benefits of Sales Outsourcing

Discover ten ways to transform your business with sales outsourcing.

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Contact Centers in a Digital World
White Paper
Contact Centers in a Digital World

Discover why contact centers are essential in a digital-first world.

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The benefits of contact center outsourcing
Strategy Guide
Why and How to Outsource

Working with a contact center outsource partner provides numerous cost and innovation benefits while improving the customer experience.

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Five Myths About AI
Back Office Best Practices

Four back office best practices around training, quality assurance, operations, and automation.

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How can we help?

We’d love to hear from you.
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