Cloud Security
and Management
Keep your contact center secure and
connected and protect your customers,
employees, and entire organization.
Ensure your cloud contact center technology remains secure
Cloud contact centers can deliver better and more cost-efficient customer service, reduce operating costs, and improve ROI, but it’s critical to keep everything accessible, secure, and constantly connected. As more work happens remotely it is critical to keep your enterprise systems, remote employees, and customer interactions working in harmony. Our cloud security and management solutions leverage best-in-class information security practices to safeguard what matters most.
The expertise and tools you need
Our dedicated cyber security team is comprised of engineers, code reviewers, strategists, compliance experts, and a 24/7 security operations center all focused on threat protection, data loss prevention, compliance, and system integrity.
75% drop in fraud instances
READ THE CASE STUDYFedRAMP authorized, IL4 certified and 508 compliant
FedRAMP designation enables TTEC to deliver cost-effective procurement and more rapid implementation to government agencies. The FedRAMP program provides a standardized approach to security assessment, authorization and continuous monitoring for cloud products and services. The JAB designation also has the approval of CIOs from the Department of Defense, the General Services Administration, and the Department of Homeland Security.
13% improvement in CSAT in only 4 months
READ THE CASE STUDYLasting relationships are built on trust
Our cloud security and management solutions are secure, flexible, and scalable to ensure that every interaction protects your customer relationships and builds trust.
$300,000 in client savings with minimal client IT resources
READ THE CASE STUDY
Top 3 trends for elevating
CX with automation in 2023
The power of AI and intelligent automation is undeniable – if brands know how to harness it. As automation tools continue to evolve, so must the way we think about them. In this report, learn which trends are shaping the future of automation and how to make the human-automation partnership as powerful as possible.
Get the Strategy GuideLatest Contact Center Technolgy Resources
CX at scale? Stay connected to your customers with
our Contact Center Technology