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Contact center as a service masthead with man working on computer
CONTACT CENTER TECHNOLOGY

Cloud Security
and Management

Keep your contact center secure and
connected and protect your customers,
employees, and entire organization.

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Ensure your cloud contact center technology remains secure

Cloud contact centers can deliver better and more cost-efficient customer service, reduce operating costs, and improve ROI, but it’s critical to keep everything accessible, secure, and constantly connected. As more work happens remotely it is critical to keep your enterprise systems, remote employees, and customer interactions working in harmony. Our cloud security and management solutions leverage best-in-class information security practices to safeguard what matters most.

 

The expertise and tools you need

Our dedicated cyber security team is comprised of engineers, code reviewers, strategists, compliance experts, and a 24/7 security operations center all focused on threat protection, data loss prevention, compliance, and system integrity​.

75% drop in fraud instances

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FedRAMP authorized, IL4 certified and 508 compliant

FedRAMP designation enables TTEC to deliver cost-effective procurement and more rapid implementation to government agencies. The FedRAMP program provides a standardized approach to security assessment, authorization and continuous monitoring for cloud products and services. The JAB designation also has the approval of CIOs from the Department of Defense, the General Services Administration, and the Department of Homeland Security.

13% improvement in CSAT in only 4 months

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Lasting relationships are built on trust

Our cloud security and management solutions are secure, flexible, and scalable to ensure that every interaction protects your customer relationships and builds trust.

$300,000 in client savings with minimal client IT resources

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Ready to deliver personal CX at scale? Stay connected to your customers with our Contact Center Technology