Cloud Security and Management
Keep your enterprise systems, remote employees,
and customer interactions accessible, secure,
and constantly connected.
Ensure your contact center
technology remains secure
Businesses with large technology infrastructure and data, such as contact centers, have found great advantages in moving previously premise-based systems to the cloud. Cloud contact centers can deliver better and more cost-efficient customer service. It’s an environment that can reduce contact center operating costs and improve ROI with easier deployment and included upgrades. The cloud also allows for more flexibility and scalability in delivering state-of-the art omnichannel contact centers as technology advances. However, it is critical to keep your enterprise systems, remote employees, and customer interactions accessible, secure, and constantly connected. That’s why organizations are deploying information security practices in the cloud center space to safeguard what matters the most to users to ensure your contact center technology remains secure, even as more agents plug in remotely.
TTEC's approach to cyber security combines
deep expertise and state-of-the-art tools
Dedicated cyber security team comprised of engineers, code reviewers, strategistsand compliance experts and a 24/7 security operations center focused on threat protection, data loss prevention, compliance, and system integrity.
FedRAMP Contact Center
Humanify Enterprise for Government
Our Humanify – G SaaS solution has met stringent security and reliability standards to now be FedRAMP Joint Authorization Board (JAB) Authorized and is listed on the FedRAMP Marketplace . FedRAMP designation enables TTEC to deliver cost-effective procurement and more rapid implementation to government agencies, along with superior citizen engagement to meet government mandates. The FedRAMP program provides a standardized approach to security assessment, authorization and continuous monitoring for cloud products and services. The JAB designation also has the approval of CIOs from the Department of Defense, the General Services Administration and the Department of Homeland Security
Software-as-a-Service (SaaS) technology
TTEC Humanify G helps agencies comply with Section 508 of the Rehabilitation Act, by providing Software-as-a-Service (SaaS) technology that conforms to the federal IT Accessibility Program Standards.
- Best-in-class Contact Center software partners with 508 compliant supervisor and agent interfaces
- Self-service administrative portal access to a dynamic set of management tools enabling quick and easy administration with key features conveniently displayed (508 compliant by Q4 2019)
Certification at the agency (tenant) level
TTEC Humanify G can accommodate the security requirements of individual agencies with certification at the agency (tenant) level.
- Defense Information Systems Agency (DISA) Impact Level 4 (IL4) certified to meet DoD requirements
- FISMA Moderate Authority to Operate (ATO) with multiple civilian agencies (Census, Department of Education, Health and Human Services, Department of Labor)