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Trends Report

Top Customer Service AI and Automation Trends for 2021

Technological advances in robotic process automation (RPA), Artificial Intelligence (AI), and machine learning (ML) for both customer and employee interactions are changing the face of customer service. As the nature of work changes, learn how to evolve human labor alongside digital transformation to improve customer care productivity and experience quality.

 

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Rethink the service experience using automation

With the digitization of contact center operations, the status quo is being upended. Technological advances in robotic process automation (RPA), AI, and machine learning (ML) for both customer and employee interactions are literally changing the face of customer care.

Download the trends report to:

  • Learn how automation is being used in the contact center environment
  • Examine why it’s important to create systems of intelligence to combine the best that humans and technology offers
  • Discover new ways to apply AI-enhanced intelligent service systems for CX and EX optimization
 
 
 

Transform the learning experience with AI and machine learning

 

Training new staff, upskilling teams in new products or supporting seasonal ramps can cost organizations hundreds of thousands per year in resource costs, and still deliver a subpar customer experience. Our proprietary award-winning RealPlay™ Learning Solution leverages the latest Artificial Intelligence (AI), voice recognition, machine learning technology, responsive game development, and data visualization to simulate the same real-world customer scenarios associates experience before they take live calls from real customers.

 
 

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Top Customer Service AI and Automation Trends for 2021