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Many companies struggle to support today’s omnichannel customer. Managing customer interactions across multiple channels continues to be increasingly complex for contact center services and...
Recently, TTEC took to the streets to get into the minds of Customer Experience professionals and learn about their common priorities and challenges. We surveyed attendees of both IQPC’s Call...
There are a lot of figures randomly tossed around about the total cost of ownership (TCO) for both cloud and premise-based contact center platforms. And, while some of the numbers being reported...